Empathy Map (Research Synthesizing Tool)
The 10 Heuristic Design Principles
Think Independently, Together
Customer Benefit Metrics
Herzberg’s two-factor theory of motivation
E-Commerce retailer-Reimagining the seller support reporting
Together we took on the challenge to make the seller support process more efficient and provide quick, clear responses to their sellers. The key objective was to create a reporting portal to monitor the health of the support team and to generate reports related to performance, seller satisfaction and issue resolution.